Power Platform
Power Apps
Purpose-built applications for processes no packaged product covers, including mobile apps that work where there is no signal.
Construction & Field Services · Talent
Three thousand makers, guided by an agent
A global elevator and escalator manufacturer and service provider, Global. The organization wanted its own people solving business problems with their own ideas, but supporting thousands of makers and keeping the resulting estate coherent is a genuine problem at scale.
The situation
What the organization was dealing with
The organization wanted its own people solving business problems with their own ideas, but supporting thousands of makers and keeping the resulting estate coherent is a genuine problem at scale.
Enabling thousands of people to build their own applications is straightforward to start and difficult to sustain. Most organizations that try it end up with an estate they cannot inventory, on connections owned by people who have left.
What was done
The work, and the part that was actually hard
Power Platform was selected to drive digital transformation, with a Copilot Studio agent built to guide makers through development, and a central application catalogue for reuse.
Two mechanisms made this work at scale: an agent that guides makers through development, and a central catalogue that enables reuse and reports the time and cost each application saved. The catalogue is the more interesting of the two, because it converts a governance obligation into a source of business metrics that leadership actually reads.
Results
What was published
These are the figures exactly as reported in the source. Nothing has been rounded, extrapolated or restated.
Applications developed32,000
Makers supported3,000+
Less contract handling time33%
What changed
- An AI-driven workflow processing over 54,000 contracts a year with 33% less handling time
- A Copilot Studio agent guiding makers and generating starter prompts
- A central application catalogue enabling reuse and reporting real business metrics
- More than 90 automation solutions migrated from other platforms
Platforms involved
What each product was doing here
Power Platform
Power Automate
Workflow and integration. Moves data between systems, routes approvals and removes the manual re-keying that rarely appears in anyone's job description.
Copilot
Copilot Studio
Agents built over an organization's own knowledge and processes, published into Teams, a website or a phone line.
What transfers
If you were to attempt this
Making the governance artefact useful to the business — a catalogue that reports value, not just an inventory — is the design idea worth stealing.
Where it usually gets harder than expected: Thirty-two thousand applications is a number that should prompt questions about lifecycle. Some proportion is abandoned, and knowing which is the difference between an asset and a liability.
How we would take it on
Our approach to Talent work
1
Find the people already doing it
In most organizations some version of this capability already exists informally. Finding it is cheaper than building it.
2
Govern before you enable
Environments, data policies and ownership defined first. Retrofitting governance onto two hundred existing applications is an unpleasant project.
3
Make the guardrails useful
A catalogue that reports value, not just an inventory. Governance people volunteer for beats governance people evade.
4
Hand it over on purpose
Training and documentation as deliverables. A consultancy that keeps this capability to itself is optimising for its own revenue.
Recognise the problem?
If any of the above describes your organization, tell us where it hurts most. We will tell you what the same platforms could realistically do in your environment, what we would measure, and whether we think it is worth doing at all.
Talk to our teamMore Talent storiesWe reply to every message within one business day.
Related reports
Others you may want to read
Students trained as ambassadors to drive adoptionAlso in TalentSeventy-five hundred technicians, one service platformAlso in Construction & Field ServicesDrone line inspection from three days to overnightAlso in Construction & Field ServicesRobotic process automation for repetitive field administrationAlso in Construction & Field Services