1600 Golf Rd Suite 1200, Rolling Meadows, IL 60008
Locations
Eight Offices, three continents, one working day that never ends
Our strategic locations are why we can say 24/7 and mean someone is at their desk when you call or email — and why we can meet data residency and on-site requirements across three regions.
United States
4 officesClient-facing consulting, project delivery and account leadership, with the service desk covering North American business hours and out-of-hours escalation.
44 Peachtree Pl NW, Atlanta, GA 30309
999 Oakmont Plaza Dr, Westmont, IL 60559
16821 Buccaneer Ln., Suite 200, Houston, Texas, 77058
Middle East
2 officesRegional consulting and delivery for clients across the Gulf, with local presence for engagements where data residency, procurement rules or on-site working require it.
Northern Gate, Ibn Qunjouth Street, Al Safarat, Riyadh 12513, Saudi Arabia
UAE - Business Center, Sharjah, United Arab Emirates
India
2 officesManaged services and the overnight half of our follow-the-sun coverage—which is why incidents raised in the evening in the United States are resolved by the next morning.
India - NearWoodbine School, Anoopshar Road, Aligarh, UP 202001
India - G.S Center Point Panjagutta Cross Road, Hyderabad, TS 500082
How coverage works
Get Peace of Mind with Our Reliable 24/7 Support
You can reach an on-call engineer any time by email or phone, day or night. Our offices are set up in key locations so we can help you quickly.
- Someone is always at their desk — three regions means every hour of the day is somebody's working day
- Handover is a process, not a voicemail — open incidents are walked between regions at each shift change
- Escalation follows the sun too — a director is reachable in every window, not only in North American hours
- Local presence where it is required — for data residency, procurement rules or engagements that need people on site
Need someone in your timezone, or in your country?
Please let us know your team locations. We will assign named contacts to provide 24/7 coverage and outline our response process for challenging situations.
Talk to our team See our managed IT service We reply to every message within one business day.