You are assigned a certified project manager and an account manager as your single point of contact — and an independent customer success team whose only job is to make sure that relationship is working. We believe in a personal touch and in people success first.
You are assigned a certified project manager and an account manager who serve as your single point of contact for all aspects of the relationship. Additionally, a third team is responsible for monitoring the health of the account and project relationship.
PMP-certified, and accountable for scope, schedule and every commitment in the statement of work. They run the plan, chase the dependencies — including ours — and tell you early when something is going to slip.
Owns the commercial relationship and the things that sit outside any single project — licensing, procurement, renewals and the question of what you should be thinking about next quarter.
Independent of both. Their only job is to make sure the relationship with your project and account managers is working — and they report to someone other than the people whose work they are checking.
Each stage lists what we do and what we need from you. The second column is the one worth reading — onboarding projects almost never fail on the supplier's tasks. They fail because the client's people were never actually available, and nobody said so at the start.
Before anything is planned, we establish what you actually need — which is frequently different from what the original inquiry described.
Based on the Initial Assessment and Delivery Approach selected, we write the plan for your organization. It states what happens in which order, who owns each step, what we need from you, and when.
If it was a project-based or professional services engagement, after go-live the relationship changes shape rather than ending. We stay connected and keep you ahead of technology changes.
Tell us the scope you have in mind, and we will map it against our delivery models — with a realistic timeline, the hours we would need, and the points where your decisions become the critical path.
Describe the situation in your own words.
