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CLIENT SUCCESS • INDUSTRY

What good looks like in Legal

The business of law rather than the practice of it: intake, time capture, confidentiality and the AI adoption that clients are now asking firms about.

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SUCCESS STORIES

Four outcomes in Legal

LegalModern Work & Automation

Thirty-six hours a week returned to the business teams

One of the world's largest law firms — Global

The challenge

Operational and administrative teams were spending substantial time on document creation, reporting and data analysis.

What was done

The firm adopted Microsoft 365 Copilot using a voluntary rollout approach.

36 hrsSaved weekly
100sLicences at first wave
FasterReport turnaround
  • Document creation streamlined.
  • Low-value tasks reduced.
  • Reporting accuracy improved.
  • Volunteer-led adoption increased engagement.
Microsoft 365 CopilotMicrosoft Azure
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LegalManaged IT & Security

AI adopted without exposing a single client matter

A large personal injury practice — United States

The challenge

The firm wanted to use AI while maintaining complete data security.

What was done

Microsoft 365, Copilot, Defender, Intune and Entra ID were deployed.

2 yrsFoundation before AI
250+Legal professionals
0Client data exposed
  • Secure AI-assisted document creation.
  • Improved mobile productivity.
  • Stronger identity management.
  • Increased productivity.
Microsoft 365Microsoft 365 CopilotMicrosoft DefenderMicrosoft IntuneMicrosoft Entra ID
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LegalModern Work & Automation

Sixteen hundred people live in two months

An international legal and tax firm — Europe

The challenge

Complex workflows were slowing operations while strict security requirements remained essential.

What was done

Microsoft 365 Copilot and supporting infrastructure were deployed.

1600Employees onboarded
90%Accuracy
2 monthsDeployment
  • Manual steps removed.
  • Security improved.
  • User adoption increased.
  • Teams focused on higher-value work.
Microsoft 365 CopilotMicrosoft Defender for CloudSurface
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LegalBusiness ApplicationsSlot reserved

Matter and client intake on Dynamics 365

No published story is available for this capability.

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