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CLIENT SUCCESS • CAPABILITY

What good looks like in Managed IT & Security

Keeping the estate running and defended. Threat protection, identity, compliance and the consolidation of overlapping tooling.

SUCCESS STORIES

Four outcomes in Managed IT & Security

HealthcareManaged IT & SecuritySlot reserved

Healthcare security and compliance modernization

We have not published a story in this slot yet. Microsoft has no case study covering this industry and capability combination that we could source and verify, and we would rather leave the space visibly empty than fill it with something we cannot stand behind. It will be filled by a JJC Systems engagement once a client approves the reference.

LegalManaged IT & Security

AI adopted without exposing a single client matter

A large personal injury practice — United States

The challenge

The firm wanted a competitive edge from generative AI while protecting highly sensitive client data. Sophisticated attacks had already bypassed multi-factor authentication.

What was done

Microsoft 365 was deployed first as the foundation, then Copilot alongside a legal drafting add-in, with Defender, Intune and Entra ID hardening identity and devices underneath.

2 yrsFoundation before AI
250+Legal professionals
0Client data exposed to the internet
  • Documents drafted from firm data and a trusted legal database without external exposure.
  • Email drafted on mobile from short prompts, expanded into full messages.
  • Identity and device security raised after attacks that had bypassed MFA.
  • Capacity and performance increased across the existing team rather than by hiring.
Microsoft 365Microsoft 365 CopilotMicrosoft DefenderMicrosoft IntuneMicrosoft Entra ID
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Professional ServicesManaged IT & Security

Incident volume halved, triage time cut by four fifths

A global contract intelligence software company — Global

The challenge

Introducing generative AI across enterprise contracting brought new security challenges, including prompt injection risk and compliance demands spanning more than 300 cloud subscriptions.

What was done

Security was consolidated onto Microsoft's integrated platform on Zero Trust principles — Defender for endpoint and cloud protection, Sentinel for monitoring, Purview for data governance, Entra for identity and Security Copilot for AI-assisted insight.

50%Reduction in incident volume
80%Reduction in triage time
300+Cloud subscriptions covered
  • Incident volume cut by half through consolidation and tuning.
  • Triage time reduced by 80% with AI-assisted investigation.
  • Generative AI applications secured against prompt injection and compliance risk.
  • Security embedded into daily operations rather than run as a separate function.
Microsoft DefenderMicrosoft SentinelMicrosoft PurviewMicrosoft EntraSecurity Copilot
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Nonprofits & AssociationsManaged IT & SecuritySlot reserved

Security and compliance on a nonprofit budget

We have not published a story in this slot yet. Microsoft has no case study covering this industry and capability combination that we could source and verify, and we would rather leave the space visibly empty than fill it with something we cannot stand behind. It will be filled by a JJC Systems engagement once a client approves the reference.

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