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CLIENT SUCCESS • CAPABILITY

What good looks like in Talent

Building capability inside the organization — makers, champions and the skills that outlast any single engagement.

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SUCCESS STORIES

Four outcomes in Talent

EducationTalentPublished by Microsoft

Students trained as ambassadors to drive adoption

A large public research university — United States

The challenge

Microsoft 365 Copilot had been licensed, but adoption and time to value depended on people understanding what to do with it — and central IT could not reach everyone.

What was done

Handpicked student ambassadors were trained by the university and directly by Microsoft, then paired and deployed across the institution to drive practical adoption in context.

Student-ledAdoption model
PairedAmbassador deployment
FasterTime to value
  • Adoption driven by trained peers rather than by central communications.
  • Ambassadors equipped to select the right capability for each task.
  • Time to value shortened across the institution.
  • Capability built inside the organization rather than bought as a service.
Microsoft 365 Copilot
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Construction & Field ServicesTalentPublished by Microsoft

Three thousand makers, guided by an agent

A global elevator and escalator manufacturer and service provider — Global

The challenge

The organization wanted its own people solving business problems with their own ideas, but supporting thousands of makers and keeping the resulting estate coherent is a genuine problem at scale.

What was done

Power Platform was selected to drive digital transformation, with a Copilot Studio agent built to guide makers through development, and a central application catalogue for reuse.

32,000Applications developed
3,000+Makers supported
33%Less contract handling time
  • An AI-driven workflow processing over 54,000 contracts a year with 33% less handling time.
  • A Copilot Studio agent guiding makers and generating starter prompts.
  • A central application catalogue enabling reuse and reporting real business metrics.
  • More than 90 automation solutions migrated from other platforms.
Power AppsPower AutomateCopilot Studio
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Small & Mid-Market EnterprisesTalentPublished by Microsoft

Four thousand licences and a centre of excellence that runs itself

A global seafood producer — Europe

The challenge

The organization wanted its digitisation strategy to be driven by the people closest to the work, but enabling employees to build applications safely at that scale requires structure.

What was done

More than 4,000 premium Power Apps licences were purchased and an automated centre of excellence was implemented, so employees could develop enterprise applications within guardrails.

4,000+Premium licences deployed
AutomatedCentre of excellence
EnhancedData sharing across the group
  • Employees empowered to develop enterprise applications directly.
  • An automated centre of excellence keeping the estate governed as it grew.
  • Data sharing and operational efficiency significantly improved.
  • Digitisation driven by the business rather than queued behind IT.
Power AppsPower Automate
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Professional ServicesTalentSlot reserved

Managed teams and technical staffing

We have not published a story in this slot yet. Microsoft has no case study covering this industry and capability combination that we could source and verify, and we would rather leave the space visibly empty than fill it with something we cannot stand behind. It will be filled by a JJC Systems engagement once a client approves the reference.

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