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CLIENT SUCCESS • INDUSTRY

What good looks like in Healthcare

Coordination, compliance and the administrative load that keeps clinicians from patients. These are outcomes published for provider and payer organizations.

SUCCESS STORIES

Four outcomes in Healthcare

Coordination, compliance and the administrative load that keeps clinicians from patients. These are outcomes published for provider and payer organizations.

HealthcareBusiness Applications

Patient outreach that people actually respond to

A multi-site regional health system — United States

The challenge

Communication delays and fragmented patient data were limiting access to care. Outreach was generic, arrived late and the organization could not determine which channels were effective.

What was done

Patient engagement was rebuilt on Dynamics 365 Customer Insights with Microsoft Cloud for Healthcare.

87%Patient response rate
$8M+Projected system-wide savings
1Unified patient data view
  • Personalized outreach across screening and preventive care reminders.
  • Diagnostic revenue increased.
  • Message fatigue reduced.
  • Programme expanded to further regions.
Dynamics 365 Customer InsightsMicrosoft Cloud for Healthcare
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HealthcareModern Work & Automation

Twenty million records a year, processed without new headcount

A national acute care provider group — United States

The challenge

Medical records arrived from many providers in inconsistent formats and had to be assembled into a coherent history for each patient.

What was done

The organization automated intake and processing with Power Automate.

20MRecords processed per year
100,000+Hours saved annually
0New hires required
  • Records normalized into one patient history.
  • Care history and billing combined.
  • Processes scaled without increasing headcount.
  • Employees focused on high-value work.
Power Automate
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HealthcareManaged IT & SecuritySlot reserved

Healthcare security and compliance modernization

Microsoft has no published case study available for this industry and capability combination.

HealthcareData, AI & IntegrationSlot reserved

Clinical and financial reporting on one governed foundation

This slot will be filled once an approved client reference is available.

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