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CLIENT SUCCESS • INDUSTRY

What good looks like in Professional Services

Utilisation, delivery margin and the security posture that clients increasingly diligence before they sign.

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SUCCESS STORIES

Four outcomes in Professional Services

Professional ServicesManaged IT & Security

Incident volume halved, triage time cut by four fifths

A global contract intelligence software company — Global

The challenge

Introducing generative AI across enterprise contracting brought new security challenges, including prompt injection risk and compliance demands spanning more than 300 cloud subscriptions.

What was done

Security was consolidated onto Microsoft's integrated platform on Zero Trust principles — Defender for endpoint and cloud protection, Sentinel for monitoring, Purview for data governance, Entra for identity and Security Copilot for AI-assisted insight.

50%Reduction in incident volume
80%Reduction in triage time
300+Cloud subscriptions covered
  • Incident volume cut by half through consolidation and tuning.
  • Triage time reduced by 80% with AI-assisted investigation.
  • Generative AI applications secured against prompt injection and compliance risk.
  • Security embedded into daily operations rather than run as a separate function.
Microsoft DefenderMicrosoft SentinelMicrosoft PurviewMicrosoft EntraSecurity Copilot
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Professional ServicesModern Work & Automation

Twenty-six thousand hours recovered during rapid expansion

A fast-growing broadband and connectivity provider — United Kingdom

The challenge

The company was expanding services quickly, and core processes across lead reporting, billing and operations were manual enough that growth meant proportional administrative hiring.

What was done

Power Platform was implemented with partner support to enable rapid automation of core processes, using Power Automate and Power Apps extensively across the operation.

26,000+Hours of work saved
3Process areas automated
RapidTime to deployment
  • Lead reporting, billing and operational tasks automated.
  • More than 26,000 hours of work saved.
  • Automation delivered quickly enough to keep pace with expansion.
  • Growth absorbed without proportional administrative hiring.
Power AutomatePower Apps
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Professional ServicesModern Work & Automation

Thirty thousand hours a year, automated by the staff themselves

A large entertainment and media operator — Canada

The challenge

Manual processing across finance, guest services and other departments consumed a large amount of staff time, and central IT could not build a solution for every one of those processes.

What was done

More than a hundred employees were enabled to develop their own automation solutions on Power Platform, targeting the processes they understood best.

30,000+Hours saved per year
100+Employees building solutions
MultipleDepartments covered
  • Over 30,000 hours a year of manual processing removed.
  • More than 100 employees building solutions for their own processes.
  • Finance, guest services and other departments covered without a central backlog.
  • Capability distributed into the business rather than concentrated in IT.
Power PlatformPower AutomatePower Apps
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Professional ServicesBusiness ApplicationsSlot reserved

Project delivery and utilization on Project Operations

We have not published a story in this slot yet. Microsoft has no case study covering this industry and capability combination that we could source and verify, and we would rather leave the space visibly empty than fill it with something we cannot stand behind. It will be filled by a JJC Systems engagement once a client approves the reference.

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