JJC SystemsBook a Consultation
CLIENT SUCCESS • INDUSTRY

What good looks like in Public Sector

Service delivery residents can see working, and spending that can be traced. Outcomes from agencies, municipalities and public IT providers.

Talk to our teamExplore all success stories
SUCCESS STORIES

Four outcomes in Public Sector

Public SectorBusiness Applications

Forty siloed systems into one citizen record

A regional public-sector IT provider serving municipalities — Europe

The challenge

Nearly forty siloed systems and fragmented data made case management inefficient and prevented any unified, multilingual experience for citizens contacting local authorities.

What was done

A centralised citizen relationship management system was built on Dynamics 365 Customer Service and Contact Center with Power Platform, and Copilot Studio agents were created for citizen support, case routing and knowledge management.

~40Siloed systems replaced
30%Of cases resolved at first level
WeeksTo first measurable result
  • Citizen and employee data unified into one platform and one record.
  • Omnichannel support with case management on a single system.
  • First-level support resolving 30% of citizen cases within weeks of go-live.
  • Language barriers reduced through AI-assisted multilingual handling.
Dynamics 365 Customer ServiceDynamics 365 Contact CenterPower PlatformCopilot Studio
Read the full report
Public SectorBusiness Applications

Municipal finance modernized, and the savings reinvested

A growing city government — United States

The challenge

The city needed real-time visibility into its finances to serve a growing community, and was managing budgets and reporting on systems that could not provide it.

What was done

The city migrated to Dynamics 365 Finance, gaining real-time visibility, automation and actionable insight across municipal financial management.

$3.6MIn new savings unlocked
Real-timeFinancial visibility
ReinvestedIn public safety and programmes
  • Real-time visibility replacing period-end financial reporting.
  • Automation applied to routine municipal finance processing.
  • $3.6 million in new savings identified and released.
  • Savings reinvested directly into public safety and community programmes.
Dynamics 365 Finance
Read the full report
Public SectorData, AI & Integration

Forty thousand web pages, answered in seconds

A major metropolitan city government — Canada

The challenge

Citizens looking for accurate information had to navigate roughly forty thousand web pages. Frontline staff absorbed the resulting calls, and the answers were not always consistent.

What was done

An AI assistant built with Copilot Studio was deployed over the city's own published content, letting citizens ask questions in natural language and get accurate answers directly.

40,000Web pages covered
SecondsTo an accurate answer
ReducedPressure on frontline staff
  • Citizens finding accurate information without navigating the site structure.
  • Answers grounded in the city's own published content.
  • Pressure eased on frontline staff handling routine enquiries.
  • Public service delivered faster without additional headcount.
Copilot Studio
Read the full report
Public SectorModern Work & Automation

Five hundred officer hours a month, returned to the street

A major city police department — United States

The challenge

Updating records for recovered stolen vehicles was a slow office-based process. Owners waited, records stayed stale, and officers spent hours on reporting that could not be done in the field.

What was done

A field application was built with Power Apps and Power Automate, letting officers update vehicle status instantly from where they were rather than returning to a desk.

500Officer hours saved per month
Hours → minutesReporting time
1App, built low-code
  • Vehicle status updated instantly from the field rather than from a desk.
  • Reporting time reduced from hours to minutes per incident.
  • Approximately 500 officer hours returned to policing each month.
  • Public trust improved through timely, accurate information to owners.
Power AppsPower Automate
Read the full report
RELATED

Browse by capability

Business ApplicationsSee more outcomes in this area
Data, AI & IntegrationSee more outcomes in this area
Modern Work & AutomationSee more outcomes in this area

Want to see what this would look like for you?

Tell us the process that is causing the most friction right now. We will show you how the same platforms have been applied elsewhere, what it would take in your environment, and what we would measure.

Talk to our teamSee our industry pagesWe reply to every message within one business day.
Get In Touch

Tell us what you're trying to fix

Describe the situation in your own words.

Please enter your first name.
Please enter your last name.
Please enter a valid email address.
Please enter your company name.
Please choose an option.
Please add a short description.

We reply to every message within one business day.