Power Platform
Power Platform
The low-code layer as a whole — apps, automation, portals and agents — governed through managed environments and data policies.
Professional Services · Modern Work & Automation
Thirty thousand hours a year, automated by the staff themselves
A large entertainment and media operator, Canada. Manual processing across finance, guest services and other departments consumed a large amount of staff time, and central IT could not build a solution for every one of those processes.
The situation
What the organization was dealing with
Manual processing across finance, guest services and other departments consumed a large amount of staff time, and central IT could not build a solution for every one of those processes.
Central IT can never build a solution for every departmental process, and the backlog is where good ideas go to be forgotten. The alternative is enabling the business to build, which most organizations approach nervously and for good reason.
What was done
The work, and the part that was actually hard
More than a hundred employees were enabled to develop their own automation solutions on Power Platform, targeting the processes they understood best.
More than a hundred employees building their own automations is what produced thirty thousand hours a year — a figure no central team could have reached, because the value was distributed across many small processes that were individually too minor to justify a project.
Results
What was published
These are the figures exactly as reported in the source. Nothing has been rounded, extrapolated or restated.
Hours saved per year30,000+
Employees building solutions100+
Departments coveredMultiple
What changed
- Over 30,000 hours a year of manual processing removed
- More than 100 employees building solutions for their own processes
- Finance, guest services and other departments covered without a central backlog
- Capability distributed into the business rather than concentrated in IT
Platforms involved
What each product was doing here
Power Platform
Power Automate
Workflow and integration. Moves data between systems, routes approvals and removes the manual re-keying that rarely appears in anyone's job description.
Power Platform
Power Apps
Purpose-built applications for processes no packaged product covers, including mobile apps that work where there is no signal.
What transfers
If you were to attempt this
Enabling the business works when guardrails come first. The organizations that regret it are the ones that enabled before governing.
Where it usually gets harder than expected: The distribution of value is uneven: a handful of solutions will produce most of the saving, and the rest justify themselves individually rather than collectively. That is fine, but it changes how you report it.
How we would take it on
Our approach to Modern Work & Automation work
1
Check what you already own
Most organizations are licensed for more than they have deployed. This step frequently reduces the engagement we were about to be paid for.
2
Assess permissions before AI
Copilot reaches whatever the user can reach. A decade of casual oversharing becomes visible on day one, and it is entirely avoidable if you look first.
3
Pick scenarios with the business
The functions that will use it know where their week goes. Scenario selection done inside IT produces pilots that impress nobody.
4
Measure in tiers
Usage, then time and quality, then business KPIs. Anyone promising the third before the first exists is guessing.
Recognise the problem?
If any of the above describes your organization, tell us where it hurts most. We will tell you what the same platforms could realistically do in your environment, what we would measure, and whether we think it is worth doing at all.
Talk to our teamMore Modern Work & Automation storiesWe reply to every message within one business day.
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