Power Platform
Power Automate
Workflow and integration. Moves data between systems, routes approvals and removes the manual re-keying that rarely appears in anyone's job description.
Professional Services · Modern Work & Automation
Twenty-six thousand hours recovered during rapid expansion
A fast-growing broadband and connectivity provider, United Kingdom. The company was expanding services quickly, and core processes across lead reporting, billing and operations were manual enough that growth meant proportional administrative hiring.
The situation
What the organization was dealing with
The company was expanding services quickly, and core processes across lead reporting, billing and operations were manual enough that growth meant proportional administrative hiring.
A rapidly expanding services business hits a specific wall: growth requires proportionally more administration, and administrative hiring is slower and less reversible than the growth that demanded it.
What was done
The work, and the part that was actually hard
Power Platform was implemented with partner support to enable rapid automation of core processes, using Power Automate and Power Apps extensively across the operation.
Twenty-six thousand hours saved across lead reporting, billing and operations is the sort of figure that only appears when automation is applied to the processes that scale with revenue rather than to the ones that are merely annoying.
Results
What was published
These are the figures exactly as reported in the source. Nothing has been rounded, extrapolated or restated.
Hours of work saved26,000+
Process areas automated3
Time to deploymentRapid
What changed
- Lead reporting, billing and operational tasks automated
- More than 26,000 hours of work saved
- Automation delivered quickly enough to keep pace with expansion
- Growth absorbed without proportional administrative hiring
Platforms involved
What each product was doing here
Power Platform
Power Apps
Purpose-built applications for processes no packaged product covers, including mobile apps that work where there is no signal.
What transfers
If you were to attempt this
Target the processes whose volume scales with revenue. They are where the return compounds and where the pain is already visible.
Where it usually gets harder than expected: Rapid automation during rapid growth means the processes are changing while they are being automated. Building for the current process is how you produce automation that is obsolete at go-live.
How we would take it on
Our approach to Modern Work & Automation work
1
Check what you already own
Most organizations are licensed for more than they have deployed. This step frequently reduces the engagement we were about to be paid for.
2
Assess permissions before AI
Copilot reaches whatever the user can reach. A decade of casual oversharing becomes visible on day one, and it is entirely avoidable if you look first.
3
Pick scenarios with the business
The functions that will use it know where their week goes. Scenario selection done inside IT produces pilots that impress nobody.
4
Measure in tiers
Usage, then time and quality, then business KPIs. Anyone promising the third before the first exists is guessing.
Recognise the problem?
If any of the above describes your organization, tell us where it hurts most. We will tell you what the same platforms could realistically do in your environment, what we would measure, and whether we think it is worth doing at all.
Talk to our teamMore Modern Work & Automation storiesWe reply to every message within one business day.
Related reports
Others you may want to read
Twenty million records a year, processed without new headcountAlso in Modern Work & AutomationThirty-six hours a week returned to the business teamsAlso in Modern Work & AutomationSixteen hundred people live in two monthsAlso in Modern Work & AutomationScaling scarce expertise instead of hiring itAlso in Modern Work & Automation