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CLIENT SUCCESS • INDUSTRY

What good looks like in Construction & Field Industry

Scheduling, first-time fix, and getting information off the site and into the office while it can still change something.

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SUCCESS STORIES

Outcomes in Construction & Field Services

Construction & Field ServicesBusiness Applications

Seventy-five hundred technicians, one service platform

A global building technologies and infrastructure business — Global

The challenge

A regionally distributed ERP prevented economies of scale and global standardisation. Repeated visits — truck rolls — were driven by technicians arriving without the information or equipment the job needed.

What was done

Dynamics 365 Field Service was rolled out to connect field technicians, service coordinators and customers with shared data, and to assign work dynamically between staff and subcontractors.

7,500Service technicians
2,000Subcontractors coordinated
1M+Buildings served
  • Technicians arriving fully briefed and correctly equipped, reducing repeat visits.
  • Work assigned dynamically across employed staff and subcontractors.
  • Customers given clear insight into service contract lifecycle and ticket status.
  • Global standardisation replacing a regionally distributed ERP.
Dynamics 365 Field Service
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Construction & Field ServicesModern Work & Automation

Drone line inspection from three days to overnight

A regional electric utility — United States

The challenge

Monitoring power lines with camera-equipped drones produced large volumes of imagery that took three days to stitch and analyse, delaying every decision that depended on the result.

What was done

More than 275 automation solutions were developed with Power Automate across the business, including automated image stitching and analysis for the drone inspection programme.

120,000Hours saved annually
275+Automation solutions built
3 days → overnightImage processing
  • Drone imagery stitched and analysed overnight instead of over three days.
  • More than 275 automation solutions delivered across divisions.
  • Around 120,000 hours saved each year.
  • Field inspection decisions made on current rather than stale information.
Power AutomatePower Apps
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Construction & Field ServicesTalent

Three thousand makers, guided by an agent

A global elevator and escalator manufacturer and service provider — Global

The challenge

The organization wanted its own people solving business problems with their own ideas, but supporting thousands of makers and keeping the resulting estate coherent is a genuine problem at scale.

What was done

Power Platform was selected to drive digital transformation, with a Copilot Studio agent built to guide makers through development, and a central application catalogue for reuse.

32,000Applications developed
3,000+Makers supported
33%Less contract handling time
  • An AI-driven workflow processing over 54,000 contracts a year with 33% less handling time.
  • A Copilot Studio agent guiding makers and generating starter prompts.
  • A central application catalogue enabling reuse and reporting real business metrics.
  • More than 90 automation solutions migrated from other platforms.
Power AppsPower AutomateCopilot Studio
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Construction & Field ServicesModern Work & Automation

Robotic process automation for repetitive field administration

A heavy equipment distributor and service business — Global

The challenge

Manual and repetitive processes were consuming staff time on administration that added no value but could not simply be dropped.

What was done

A robotic process automation solution was built using Power Automate with AI Builder to handle the repetitive processing directly.

RPABuilt on Power Automate
AI BuilderApplied to documents
ManualSteps removed
  • Repetitive manual processes automated with low-code RPA.
  • AI Builder applied to the document handling inside those processes.
  • Staff time recovered from administration.
  • Automation built on the existing Microsoft platform rather than a separate RPA product.
Power AutomateAI Builder
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