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CLIENT SUCCESS • INDUSTRY

What good looks like in Small & Mid-Market Enterprises

Growth without proportional headcount, and enterprise capability sized for an organization where everyone involved also has a day job.

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SUCCESS STORIES

Four outcomes in Small & Mid-Market Enterprises

Small & Mid-Market EnterprisesBusiness Applications

Forty hours a month recovered from reporting

A growing services business — International

The challenge

Report accuracy and the effort required to produce it were both problems, and financial controls were weaker than the business had grown to need.

What was done

The business switched to Dynamics 365 Business Central, improving report accuracy and efficiency while strengthening financial control.

40Hours saved monthly
ImprovedReport accuracy
StrongerFinancial controls
  • Forty hours a month of reporting effort removed.
  • Report accuracy improved alongside the efficiency gain.
  • Financial controls strengthened as part of the same move.
  • A single system replacing the reporting workarounds around the old one.
Dynamics 365 Business Central
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Small & Mid-Market EnterprisesBusiness Applications

Thirty hours a month of finance admin, automated away

A product stewardship and recycling organization — North America

The challenge

Invoicing, vendor payment uploads and vendor invoice approvals were manual, consuming finance time in an organization where every hour of overhead is an hour away from the mission.

What was done

Processes were automated in Business Central and extended with Power Pages, Power Automate and Power BI, including a recycling programme portal supporting more than 2,000 retailers.

30 hrsSaved monthly across three processes
2,000+Retailers supported
Real-timeProgramme monitoring
  • Ten hours a month saved on invoicing, eight on banking activity and twelve on vendor approvals.
  • A programme portal built on Power Pages supporting enrolment and training for over 2,000 retailers.
  • Real-time monitoring of programme operations through Power BI.
  • Platform flexible enough to adapt as the market changed.
Dynamics 365 Business CentralPower PagesPower AutomatePower BI
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Small & Mid-Market EnterprisesTalent

Four thousand licences and a centre of excellence that runs itself

A global seafood producer — Europe

The challenge

The organization wanted its digitisation strategy to be driven by the people closest to the work, but enabling employees to build applications safely at that scale requires structure.

What was done

More than 4,000 premium Power Apps licences were purchased and an automated centre of excellence was implemented, so employees could develop enterprise applications within guardrails.

4,000+Premium licences deployed
AutomatedCentre of excellence
EnhancedData sharing across the group
  • Employees empowered to develop enterprise applications directly.
  • An automated centre of excellence keeping the estate governed as it grew.
  • Data sharing and operational efficiency significantly improved.
  • Digitisation driven by the business rather than queued behind IT.
Power AppsPower Automate
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Small & Mid-Market EnterprisesStrategy & TransformationSlot reserved

Growth without proportional headcount

We have not published a story in this slot yet. Microsoft has no case study covering this industry and capability combination that we could source and verify, and we would rather leave the space visibly empty than fill it with something we cannot stand behind. It will be filled by a JJC Systems engagement once a client approves the reference.

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